Effective as of January 1, 2024

This Privacy Policy describes the privacy practices of Steinway Galleries Australia, the Australian distributor for Steinway & Sons, and our subsidiaries and affiliates (collectively, “Steinway Galleries Australia”, “we”, “us”, or “our”) in connection with your interactions with Steinway Galleries Australia-owned retail stores, and our websites and mobile apps that link to this Privacy Policy. We may provide additional or supplemental privacy notices to individuals at the time we collect their data, which will govern how we may process the information provided at that time.

CONTENTS

1. Personal Information We Collect
2. Cookies and Similar Technologies
3. How We Use Your Personal Information
4. How We Share Your Personal Information
5. Your Choices
6. Security
7. Children
8. Sensitive Personal Information
9. International Transfer
10. Other Websites and Services
11. Changes to the Privacy Policy
12. Contact Us

Personal Information We Collect

In connection with our products and services, we may collect information about consumers, piano teachers, piano technicians, performers, and other individuals.

Information you give us

You may provide personal information to us when you use our websites or mobile apps, visit our galleries or showrooms, call us, visit our social media pages, or otherwise communicate with us. This information may include:

• Contact information, such as your first name, last name, mailing address, phone number, and email address
• Professional qualifications you may provide in connection with our teacher directory, such as relevant education, professional history, link to your website or profile on a social networking website, photographs, and information about yourself or services you offer that you may choose to provide
• Feedback and correspondence, such as information you provide when you receive customer support or otherwise correspond with us online
• Transaction information, such as details about purchases you make
• Registration information, such as information you provide when you register for a contest or another promotion, factory tours, or a Steinway piano competition
• Publicly available information, including information that you or others publish on social media (including our social media page), testimonials, blogs, or other forums, such as tweets, comments, photographs, or video or audio content
• Other personal information you submit to us

Information we obtain from third parties

We may also use a variety of third-party services to help organize our events. The information you provide to those third parties is subject to their privacy policies, and any information we receive from them is subject to this Privacy Policy.

We may also maintain pages for Steinway and our products and services on a variety of third-party platforms, such as Facebook, Instagram, YouTube, and other social networking services. When you interact with our pages on those third-party platforms, the third party’s privacy policy will govern your interactions on the relevant platform.

Information automatically collected

When you access our websites and mobile apps, we, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your online activity:

• Device data, including your computer or mobile device operating system type and version number, manufacturer and model, device identifier, browser type, screen resolution, IP address, and general location information such as city, state, or geographic area
• Geolocation, meaning precise geolocation information if you authorize your mobile device to share your location with our mobile apps
• Online activity, including information about your use of and actions on our websites, such as pages you viewed, how long you spent on a page, navigation paths between pages, access times, and length of access. This information is collected using cookies and similar technologies

Cookies and Similar Technologies

Our websites may use cookies to provide you with a more personal and interactive experience. We use both session cookies and persistent cookies to provide you with essential services, remember your preferences, and analyze website performance. For example, we use Google Analytics for tracking user interaction and improving our site.

How We Use Your Personal Information

We use the personal information we collect to:

• Operate, maintain, and improve our websites, mobile apps, products, and services
• Manage and communicate with you regarding your account with us, including sending you service announcements, technical notices, updates, and support and administrative messages
• Process and manage purchases and registrations
• Better understand your needs and personalize your experience
• Respond to your requests, questions, and feedback

We may also use your information to comply with applicable laws and protect against fraud or harmful activity.

How We Share Your Personal Information

We may share your personal information with:

• Affiliates, such as our parent company, Steinway & Sons
• Service providers, to provide services on our behalf such as customer support, order fulfillment, marketing, and database management
• Professional advisors, such as lawyers and accountants

Your Choices

You may opt out of marketing-related emails by clicking on a link at the bottom of each such email or contacting us at info@steinway.com.au. You may also update your information by contacting us.

Security

We take measures to protect your personal information but cannot guarantee its absolute security.

Children

Our services are not directed to children under 16. If we become aware that a child has provided us with personal information, we will delete it.

Sensitive Personal Information

We ask that you not share sensitive personal information with us. If you do, we will delete it as soon as possible.

International Transfer

Your personal information may be transferred outside Australia, including to our parent company in the United States, where privacy laws may differ from those in Australia.

Other Websites and Services

Our websites and mobile apps may contain links to third-party websites and services. We are not responsible for their actions or privacy practices.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We encourage you to review this page periodically for the latest information.

Contact Us

Event Attendance and Media Consent

If you attend any of our events, please note that you may be photographed or filmed. Images and video footage of you may be used in promotional material that may appear on any of our social media platforms used to market our business and our pianos.

If you have any questions or concerns about our Privacy Policy, please feel free to email us at info@steinway.com.au or write to us at:

Steinway Galleries Australia Attn: Legal – Privacy 1163 High Street, Armadale, Victoria 3143